The U.S. Bureau of Labor Statistics (BLS) reported over 3.4 million secretary and administrative assistant jobs in 2023. The employment change between 2023 and 2033 is expected to be 28,400 jobs.
Real admin talent often collaborates with artificial intelligence (AI)–powered assistants to complete tasks. However, people are better at enhancing business operations than AI. The following are reasons why.
Real Admin Talent Partners with AI-Powered Assistants
Real admin talent partners with AI-powered assistants to increase organizational efficiency and productivity:
- Gathering information: Although AI-powered assistants can gather information, real admin talent is needed to ask the right questions, verify the information, and analyze it in the right context.
- Writing articles: Whereas chat generative pre-trained transformer (ChatGPT) can be used to research and write articles, real admin talent is required to verify the information, ensure the wording sounds natural, and check that the article is free from spelling, grammatical, and punctuation errors.
- Completing tasks: Although AI-powered assistants can finish a limited number of programmed tasks one at a time, real admin talent can complete any requested task and work on many at one time.
- Planning business strategy: Whereas AI-powered assistants can automate tasks, real admin talent is needed for activities requiring strategic decision-making and emotional intelligence.
Real Admin Talent Provides a Human Touch
Although AI-powered assistants can schedule meetings and manage email, they cannot replace the human touch of real admin talent:
- Human relationships impact business results.
- Building stakeholder rapport and trust supports successful business relationships.
- Real admin talent helps manage stakeholder interactions.
- Administrative professionals observe and understand the context and nuances that executives might miss.
- People and interactions impact business activities and outcomes.
Real Admin Talent Is Essential for Success
Real admin talent can anticipate executive and organizational needs and proactively solve problems. These activities strengthen efficiency and productivity.
The advantages of real admin talent include:
- Having deep knowledge of the company, its people, and executives’ responsibilities
- Enhancing employee interactions
- Showing empathy for employees going through difficult times
- Serving as advisors for executives
- Knowing whom to include in meetings
- Minimizing issues and their organizational impact
Ready to Hire Real Admin Talent?
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