Digital fluency helps administrative professionals stay competitive. This skill involves identifying the most effective tools and technologies to support specific business outcomes.
According to CompTIA’s Workforce and Learning Trends 2024, approximately 70% of respondents said digital fluency continues to grow in importance within their organizations. Proprietary software and third-party tools are increasingly relied upon for talent analytics, human capital management, payroll, and other functions.
The top software skills every administrative professional needs in 2025 include customer relationship management systems, project management software, and cloud-based collaboration platforms. Implementing these tools and technologies lets administrative professionals provide more value for increased business success.
Customer Relationship Management System
A customer relationship management (CRM) system keeps customer information in one location. This database enhances customer interactions, boosts marketing efforts, and streamlines sales.
A CRM system delivers actionable insights, integrates with social media, and facilitates team communication. These activities strengthen customer relationships and customer lifetime value.
The benefits of using a CRM system include:
- Enhanced data organization and accessibility
- Better collaboration
- Increased efficiency
- Improved customer satisfaction
- Better customer retention rates
Project Management Software
Project management software includes products and platforms that help employees manage projects. Examples include checklist apps, online calendars, and resource scheduling tools.
Project management software helps teams stay organized, remain on task, and align with project objectives. Tracking projects, tasks, and schedules elevates efficiency and productivity.
The benefits of using project management software include:
- Elevated project planning
- Optimized budgeting
- Seamless communication
- Faster project completion
Cloud-Based Collaboration Platform
A cloud-based collaboration platform lets employees work on documents and other data stored off-premises. These platforms support sharing, editing, and working together on projects.
Users can see who else is viewing the document and use the chat function to communicate with others. Changes are saved and synced so all users see the same version of the project. These activities support efficiency and productivity.
The benefits of using a cloud-based collaboration platform include:
- Access control
- Version control
- Efficiency
- Flexibility
- Real-time collaboration
- Inclusivity
Find Your Next Administrative Professional Role
Let Impact Staffing get to work finding office roles where digital fluency is in high demand. Visit our job board to apply for a role today.
